August 12th, 2010

Slides: get big results by thinking and acting small

Maybe you're thinking about buying microMARKETING but want to get a better sense of what's between the covers first. Or maybe you just want a souvenir of my MarketingProfs webinar. In either case, you've come to the right post.

Here's the newest version of the presentation slides based on the book. Of course, this touches on only a few of the key themes and presents just a small handful of the case studies and stories I've crammed between the yellow covers - but it should be enough to whet your whistle. As always comments welcome.

[If you're reading this in your email or a feed reader, you may need to click through to view the embedded slides.]


April 15th, 2010

Thinking small is a big idea

While I've been eyeballs-deep in a bunch of little edits to my manuscript, Amadeo Plaza has been thinking about "thinking small" (a key theme from the book actually) and some great think small ideas he gleaned from the PSFK Conference. And so without further adieu, here is a second guest post pulled from RockMeAmadeo.com. Good stuff. Feel free to share the link or drop a comment.

The idea of agencies and companies thinking small is no new notion. People have been saying it for years, including Greg, who’s gong to push the point further in his upcoming book, microMarketing. The problem is, very few have actually been practicing it. At the PSFK Conference in New York last week, Andy Spade and Anthony Sperduti of Partners & Spade gave a “Think Small” presentation highlighting the work they did for J.Crew.

Prefacing their lecture, they shared their passion for film, publishing, and product development, which helped guide the work they did for J.Crew. The brand’s menswear had little equity. Partners & Spade felt that regardless of how they tackled the problem, going in waving the J.Crew banner would make their plan fall flat. It was a big brand that everyone already knew, and expressly didn’t care about. They had to develop a strategy that shrunk J.Crew. Something that made the brand more intimate and approachable. Because, like the partners said on stage, “no one likes big.”

An interior shot of the J.Crew Liquor Store in TriBeCa.

To answer the call, the partners decided to open a liquor store. But not your average slipshod speakeasy. It was an abandoned TriBeCa tavern restored and restocked with J.Crew’s menswear instead of booze. The boutique is affectionately named “Liquor Store“. The shop is adorned in a way that gives it a lot of classic male character and makes is very distinctive from a typical J.Crew outlet; to the point that you wouldn’t know it’s a J.Crew store. The partners went so far as to staff the store with their own people, including Tremaine Romeo, the “Storetender”; sell some exclusive clothing and accessories; create specialized products, such as throwing darts and shot glasses; and even published a book, “What A Man Should Know”.

The Liquor Store was deemed a great success by the partners, and was written up in dozens of blogs and magazines who they said wouldn’t have written about the store otherwise if it had been branded as a typical J.Crew location. It was the small, cozy and personalized nature of the boutique that made people especially interested in it. In other words, a big brand acting small made it that much more compelling. The partners believe that the bigger a brand gets, the smaller it needs to act. An idea defended by a quote Spade likes to use: “For every accountant you hire, hire an artist” to maintain the delicate balance of big and small.

Jason Fried, co-founder and CEO of software development company, 37Signals, spoke at the AdAge Digital Conference this week and blasted “full-service” ad agencies, using the same grounds as those used by Partners & Spade: think small. He made the point that agencies are trying to do everything for everyone, instead of focusing on a small number of things that they do very well, championing specialization over full-service end-to-end.

“Companies end up hiring people to do these things they don’t know how to do, they get really big and then they slow down. That’s how you get big and slow and expensive. What’s wrong with doing just a few things really well?,” Fried said. He recently co-authored Rework which reiterated this point.

It’s easy for agencies to think too big. Oftentimes they assume they have to in order to stay competitive, or successfully launch a project. But the Liquor Store, and the story of 37Signals for that matter, act as as testaments that bigger isn’t always better. “Think small” is often looked upon as an idealistic buzz phrase, hardly ever applicable in real world situations. But there are numerous examples where thinking and acting small paid off. It’s about sticking to your guns when you have a good idea, big or small. Big Bang Theory sized strategies are not the best solution most of the time, and tend to be filled with elements that underperform.

Years ago, before giving up “the noble profession of journalism,” as my father puts it, I remember going to the CSPA convention and listening to a New York Times writer who said something that stuck with me to this day, and something I think applies here: It’s not about using big words. It’s about using the right words.


March 31st, 2010

PSFK Conference NY: are you attending? You should be.

Psfk_logo_big PSFK and me -- we go way back, yo. I attended the trend site's first NY Conference a couple of years ago and walked out with more good ideas than I usually come across in a month. The following year, I got to give people some good ideas when I moderated a panel about collaboration and coworking.

This year marks Piers Fawkes' third time around. The PSFK 2010 Conference happens at the Museum of Jewish Heritage in downtown Manhattan on Friday, April 9th.

I'm happy to offer you a 10% discount off the ticket price - just follow any of this post's links to the Eventbrite order form and you're golden.

I won't be able to attend this year but wanted to encourage those of you in New York to check it out. What's in it for me? Nada - although I am sending my man Amadeo Plaza in my place (disclosure: Piers provided a discounted ticket).

What's in it for you? Plenty of great ideas, brilliance and inspiration from all walks of business and life. This year's speakers include:

As you can see, this isn't the usual roster of the same ol' marketing and social media faces. I hope you'll have an opportunity to attend.

I'm also going to ask (ok, tell) Amadeo that he needs to drop me a couple of guest posts about the best ideas he hears so even if you can't attend, you'll get to drink in a bit o' the PSFK Conference goodness.




March 25th, 2010

What is content?

 Photo

No seriously, what is it? I'm not even being snarky (for a change.) If you're a custom publisher who still butters your bread with print magazines, this whole social media thing should give you pause. You really do need to think about what the word content means today -- it might still be an 80-page book on glossy stock, churned out of a printing plant in suburban New Jersey. But it for certain is also an 80-character Tweet or 80-second video from your most ardent fan or vitriolic detractor. 

I know I'm probably preaching to the converted here, but this morning I was preaching to a whole new crowd...

So... I'm coming atcha from Nashville, where I spoke this morning at the 2010 Custom Content Conference. My presentation -- dubbed What Is Content? -- debuted some of the ideas and even a couple of the stories included in microMARKETING. This was probably one of my more nerve-wracking presentations -- it was mostly new material, the slides didn't really come together and start to flow until about midnight last night and, even then, it's all a bit stream of conscious and I never got around to summing up the key takeaways (oops.) But I think it turned out aiiight.

As usual, now that the talk is done I want to share my slides here. And as usual, they sure are purty but might not make a whole lot of sense without the words that accompany the pictures (especially if you aren't familiar with the examples I included - all the more reason to pre-order the book... wink... wink...)

That said, thanks to a handful of Twitterers in the room you can get a decent sense of the points that resonated with the audience by searching Twitter for #ccc @gregverdino (or just click the search term and I'll send you straight to the results.)

Feedback welcome, as always.



March 23rd, 2010

It’s like birthing an elephant… only wordier.

OK. It hasn't quite been 22 months but it sure feels like it. Last week I finally submitted the complete microMARKETING manuscript to McGraw-Hill -- all 56,000 or so words of it. Somehow -- despite a consistently crushing workload, an acquisition, lots of travel, more than a few missed deadlines, a few bouts of writer's block and at least one conversation in which I attempted to convince my agent to return my advance -- the hardest part of writing the book is done.

What started out as a bunch of colored stickies posted to an apartment wall, as I mapped out the outline for my original proposal (note: the outline and the final book don't particularly resemble one another)...

 Micromarketing-outline-verdino

...is now a pretty impressive (if I don't say so myself, although to be clear I mean the pile of pages is impressive; I'm in no position to judge the content itself) stack of white pages with a whole mess of black type on 'em...

 Micromarketing-verdino-complete

Of course my work isn't done. I'm still dealing with the not-so-minor nuisance of securing permissions from the folks I interviewed for the book, deciding who I'll try to chase down for jacket blurbs, am awaiting the next iteration of the manuscript for another round of edits, and am beginning to think about how we should market (micromarket of course) this bad boy.

Oh -- and tomorrow I hop a plane for Nashville where, on Thursday morning, I'll be presenting at the Custom Content Conference. This will be my first speech based in part of some of the ideas in the book (not all of the ideas, but a handful of thoughts about microcontent and what it means for publishers, marketers and marketers who think like publishers). Attendees will leave the room with the first bit o' marketing collateral promoting the book (you can peep it here: Download LLP5510 Verdino Flyer) -- and off we go.

microMARKETING is currently slated for an August release date but if you're interested in pre-ordering a copy or two or ten, you can hop on over to Amazon, Barnes & Noble or Borders.


March 2nd, 2010

Catch #socialmedia #sm49 on-demand

 Hashtag-social-media

Earlier today, I moderated a lively hour-long tweetchat for #socialmedia.Nearly 400 twitterati participated as we debated the promise of and problems with marketers' focus on the next big thing.

If you missed the live event, you can catch the chatlog on the #socialmedia site.


January 27th, 2010

The social media deadzone: why only tools focus on tools

 Web2_oob

This morning I happened across the above graphic in an older Center Networks post and it triggered a quick thought on a familiar theme.

I have often chided marketers for focusing too much on specific tools, platforms, sites and shiny objects. You know what I'm talking about. Your boss meanders into your office and casually asks you about some sexy social media thang that they saw mentioned in this morning's Wall Street Journal or the latest issue of BloombergWeek. Or your agency arrives to present -- iPhones, Androids and tablets in hand -- and they're all atwitter with talk about some cool thing that every marketers must do this year: mobile, social, mobile social, augmented reality, QR codes, skywriting, ironic-retro slam dance marketing or whatever.

But it's often even worse than that: the directive to innovate comes not within the context of some larger, perhaps more sustainable trend (we need to think about what the emergence of a realtime web will mean for how we connect with customers) but within the lack-of-context of some specific tool (Mike from product management says he wants a million Twitter followers by Thursday.)

Two weeks later, you have a program in market. Three weeks after that, the one trick pony on which you've placed your bets is headed to the glue factory -- they've been bought and rolled into something else, they've changed their business model, they're out of business. Two weeks after that, you're embarrassed to have your Second Life avatar name on your business card.

Sound even vaguely familiar?

So back to the image at the top of the post. We've all seen those swanky Web 2.0 logo collages. I've used one in a post or two on this blog. Hey, I've even seen one big digital agency (not naming names) throw an animated version in a PowerPoint to impress a client with how tuned-into social media they are (um, yeah). As you can probably tell, the version above is a bit different.

In May 2009, blogger and Guardian reporter Meg Pickard took one of the original logo collages from 2006 and marked it up to highlight the companies that had been acquired (see the minty fresh green kisses) and those that have bit the dust (note the lovely lavender hugs) to give a sense of how much this rapidly evolving space can -- and has -- changed in just a few short years. Now, acquisition isn't necessarily a bad thing (YouTube, Blogger, last.fm are still doing just fine) but bouncing your final round of payroll checks certainly is. And although I'm too lazy (did I say lazy, I meant busy busy busy) to do the work, I suspect a 2010 version would have plenty more lavendar Xs on it. Of course, it would also have a host of new logos that our ancient ancestors had never seen way back in 2006.

Why do I like Meg's interpretation of the logo collage so much? Because it is a clear visual reminder that the tools themselves don't matter and that putting emphasis on of-the-moment buzzy media darlings may be fun but might not get you very far.

If you're a marketer, odds are good you've placed some bad bets over the past couple of years -- maybe you were rock-solid-sure that Revver (remember them? no? hmmm...) would be the video platform of choice for generations to come, only to lose the community of branded content watchers you'd amassed over there when YouTube drove them into the dirt. Perhaps your friendly neighborhood social media guru convinced you that Plurk or Jaiku was the right microblogging platform for your company because that Twitter thing was 'so last year'. Maybe you spent a couple of years of your life at a web start-up that never quite made it to the next round (I know I did) or worked for a company headquartered in Second Life. :-)   

Making mistakes is not only natural but necessary. We don't have the luxury of waiting for this whole social media thing to shake out. We need to innovate. We need to have a sense (clear or otherwise) of where we think media and marketing might be headed next. We need to move forward because we can't go back to the bad-old-days of spray and pray interruption advertising. But motivation matters more than innovation.

We have an obligation (to ourselves, if to nobody else) to exercise a bit of restraint when it comes to chasing shiny objects. Our current crop of objects are shiny enough and most marketers haven't figured out how to make the most of them (pimp). 

We need to stay focused on what matters for our businesses: meeting objectives and beating goals (not to mention serving customers better than ever before) by using the right combination of approaches. We need to put strategy first (pimping again.)

And when we do place bets on new tools, we need to do so with one eye focused on lessons learned. For example, a marked up collage for 2015 just might show Facebook or Twitter logos behind Xs or Os. Future Us might be embarrassed by how excited Current Us were about Foursquare or Gowalla when we see them labeled as dead. But if, rather than getting hyped up on the tools themselves, we went into each experiment focused on:

(1) what will this allow us to accomplish today -- real objectives people, not dopey crap like 'get a million fans or followers', or even dopier crap like 'check off that geolocation box on our innovation checklist' -- and...

(2) what lessons will we take away from this for tomorrow -- will we know more about how to foster community, will we better understand our customers and what they expect out of their relationship with our company, will we have established any baseline practices for realtime engagement or right-time-right-place delivery of information...

then at least we will have achieved something...

At least that's what I think... How about you?

Drop a comment. Or if you'd rather discuss it with me live, tune in for a free Powered webinar tomorrow (January 28th, 2010 at 2pm Central) where I'll talk about the importance of putting strategy before tactics and some of my colleagues will discuss their takes on what 2010 holds in store for marketers (P-to-the-power-of-IMP).


January 12th, 2010

Will we finally stop screwing around with social in 2010?

 Prediction_cloud
It has been at least a couple of years since I've done a proper "predictions" post, although last year I contributed to a fantastic 2009 predictions ebook that Peter Kim pulled together. This year I contributed to a similar ebook, but this time with my new best buds at Powered, Drillteam and Stepchange.

The book makes for some interesting reading and will give you a peek into some of the things the new Powered is thinking about right now.

You can download it for free right now but I'd like to give you a little taste. I have just one prediction -- that in 2010, marketers will (have to) stop just messing around and actually get serious about social media. Here's what I had to say...

I think it’s time to admit that for the past couple of years, we’ve had it pretty easy. Before you shout me down, hear me out. I’m well aware that the recession slashed our budgets, hammered our headcount, and applied an almost unprecedented amount of pressure to deliver outsized results with whatever it was we had left. But when it comes to social media marketing in particular, we’ve been getting a bit of a free ride.

In 2009, most companies still looked at social as an inexpensive, experimental nice-to-have tactic. They knew it was no longer a good idea to sit ‘this social media thing’ out, but ticking boxes on an innovation checklist often took the place of rigorous planning and results-oriented thinking. When so-called social media experts weren’t trying to convince one another that now might be a good time to invent some new-but-not-improved definition for the generally accepted success metric ROI, they were chiding naysayers with flippant questions like, ‘What’s the ROI of putting on your pants in the morning?’ If this doesn’t sound like you, congratulate yourself for being ahead of the pack.

But for everyone else, welcome to 2010: the year social media gets down to business.

This year, we’ll see more companies go beyond flavor-of-the-month tactics to approach social from a strategic perspective, considering both where it fits within the integrated marketing mix and (more importantly, from my perspective) how social thinking gets infused into all components of the customer experience – from the first awareness impression through every last post-purchase interaction. We’ll see marketers think about how social can deliver against their company’s key business objectives and then design sound programs that actually do exactly that (hint: ‘get on Twitter’ is not a key business objective unless you’re Biz Stone; increase customer satisfaction, retention and repeat purchase are.) And finally, we’ll see a serious focus on accountability. When social media was on the fringe of the marketing roadmap, we got away with playing around. Now that it sits squarely in the mainstream, it has to work hard.

I’ll admit my prediction isn’t as sexy as others you’re likely to read this time of year (give it up for mobile social, geo-location and augmented reality everybody) but I can guarantee that this is the one that must come true if we all want to be sitting around the table peering into the crystal ball at the start of 2011.

I wrote this prediction back in mid-December (and frankly have been harping on this particular point for a couple of years now) but those of you who follow goings-on in the social media space will notice that in the time between mid-December and now, others (including Forrester Research) have pointed to the very same trend. So that must mean it's true. Right again, Verdino...

Grab your copy and share the love. As always, feel free to chime in with reactions, thinking and snide remarks.


January 7th, 2010

From New York City to Music City: new 2010 speaking gigs

As the new year kicks into gear, my speaking calendar is already starting to fill up. Here are the details on my first two 2010 speaking engagements - a February panel appearance at the Engage! Expo in NYC and a March presentation at Custom Content Conference 2010 in Nashville. 

Hope to see some of you in the audiences. Read on to learn more...

 Engage
On February 17th I'm speaking at the Engage! Expo in New York City.
This year's Engage! (the conference that grew out of the old Virtual Worlds event series) is co-located with the 2010 Toy Fair, and will have a big focus on toy marketing, youth marketing and marketing to parents. I'll be playing the role of "token dad" on a panel that will include Maria Bailey from BSM Media, Natalie Hornsby from Cepia LLC (Zhu Zhu Pets) and Katja Presnal from Collective Bias. Katja is a former Walmart Elevenmom and I had the pleasure of connecting with her while I was doing some research for microMARKETING, so I'm looking forward to meeting her in person next month.

The panel details are:

Mommy Bloggers, Twitterers and Kids: Meet the New Influencers 

February 17 at 2:30pm (60 minutes)

Mommy bloggers, DigiDads, Twitterers, forum posters, and kids themselves. They all contribute to your product's branding. And unlike TV, print, or direct in-store messaging, they fall outside your range of control. But there are ways to court the new influencers and turn them into brand sirens and evangelizers. This session will introduce you to the new landscape of peer-to-peer marketing that is actively taking place on blogs, microblogs and social networks: who are the new influencers, how do you reach them, and how do you control what they say about your product? Understand 360 degree marketing in the digital age and find out how to tame the new recommendation engines.

You can all the show details and register (early reg discounts end on January 15th) at the Engage! Expo site.

*

 Custom_content
In March, I'm heading to Nashville, TN (it'll be my first visit to Music City) to present at the Custom Publishing Council's Custom Content Conference. The event takes place from March 24-26 at the super-cool-looking Hutton Hotel and looks like it's going to rock twang.

This one is a keynote-style solo slot and I'm excited about it because this presentation will be the first time I preview some of the ideas from microMARKETING. In keeping with the event's theme, I plan to focus specifically on the microcontent revolution, how it has changed everything from production to distribution, and what all of this means for marketers and publishers.

Even if you think content and custom media aren't your thing (think again actually: content marketing is one of the hottest inbound marketing approaches around) I can say for sure that this event generally draws a nice crowd of blue chip marketers - so don't think you need to be a custom publishing pro to get value from the sessions.

Get the details about the event and register to attend on the CCC site.


January 4th, 2010

A teeny tiny peek at microMARKETING

 MicroMARKETING_Verdino_Book
As regular readers know, I've been hard at work on the manuscript for my first book microMARKETING: Get Big Results by Thinking and Acting Small (that's a new subhead by the way, for those of you paying close attention.) It's due from McGraw-Hill in August 2010 and seems to be shaping up nicely. Although the complete draft was due to my editor on December 31st, I'm still pecking away at the last few chapters.

Of course, my inability to meet deadlines haven't halted the wheels of progress altogether. McGraw has delivered a cover treatment -- so when the book hits stores you can expect the cover to look more or less like the shocking yellow rectangle you're seeing at the top of the post. Seeing the actual cover -- especially when it pops up on Amazon or in the publisher's Summer 2010 sales catalog -- certainly makes the whole thing feel a hell of a lot more real.

The cover itself will no doubt go through some tweaks but I'm pretty happy with how it looks and would love to hear your thoughts too. So chime in.

As far as what the inside of the book look like... well, right now it looks something like this:

 MicroMARKETING_inprogress

The first 30,000 words are in the publisher's hands for review while I hammer away at the last three chapters and a bunch of front matter. We're getting there people... This undoubtedly means much more to me than it does to you, but I had to share my progress with you.

Over the coming months, as I go through edits and whatnot, I'll be cluing you in on some fun little (micro)marketing ideas I'll be rolling out to support the book -- and letting you know how you can get involved too. While we're at it, just a quick reminder that you can email me if you'd like to be added to the microMARKETING mailing list, and get news, update and offers as the publication date draws near.

This whole process has been one interesting ride and it ain't over yet.