July 12th, 2010

A nation so Humongo it’s gotta be micro

  P1030729

Imagine you work for a small digital shop (one among hundreds, no doubt) and you want to attract attention and demonstrate that you've got the social media chops to stand apart from the pack. What would you do? Roll out the obligatory social media tactics -- like us on Facebook, follow us on Twitter, find us on Foursquare? Put a couple of "we get social too" pages in your creds deck and slap a "share this" icon into the footer of your agency site?

Or pile your team into a Ford Flex and drive 'em around the United States to meet with some of the most creative and interesting people in media, marketing, business and technology?

If your answer sounded more like the former, then you're probably -- well -- you (and that's OK; there's nothing wrong with being you). But if your answer sounded more like the latter, then you're probably Darryl Ohrt.

Darryl is founder of the Connecticut-based interactive agency Humongo (formerly Plaid, recently renamed following its acquisition by Source Marketing), and for four summers-running has been taking his show on the road -- literally -- for Humongo Nation: a rolling real-world demonstration of social media in action. When so many agencies are talking (and only talking) big about social, Humongo has taken a decidedly different approach by putting their media where their mouths are. With just one small idea that any agency might have come up with (but didn't), they have created a proof-is-in-the-pudding showcase of the current batch of social media technologies, a demonstration of their own chops at putting the tools to work in compelling and relevant ways, and a non-traditional forum for earning the attention of not only raving geek Humongo fans (yes, they're out there and they've got the t-shirts to prove it) but also innovative companies that might be interested in securing the services of a shop like Humongo.

This year's Humongo Nation kicks-off on July 19th and takes the team on a 10-day trip down the east coast, from Maine to Miami. Along the way, they'll be hanging out with cool people and visiting with companies as diverse as Wingate by Wyndham, Paul Deen Enterprises, NASCAR and the Miami Heat. As in past years, the whole thing will be streamed live from a pair of in-car video cameras, live tweeted and blogged. New for this year, you can also track the tour's progress as the crew checks in on Foursquare along the way.

So be sure to tune into the Humongo Nation dashboard starting on the 19th to live variously through the wonder of the interwebz. But most of all -- and this is the personal plea part -- I hope you'll make super-sure to tune in at noon on July 21st when I'll be meeting up with the Humongo team when they visit New York City.

We'll be hanging out at the Doughnut Plant (doughnuts for lunch? it's only fitting if you've eaten your Brand Flakes for Breakfast) and talking about microMARKETING and whatever else strikes our fancy. In fact, if you're planning to be in NYC on the 21st feel free to swing by the Doughnut Plant, grab a glazed, and say hey.

In the meantime, for more details on what Humongo Nation is all about, check out the pre-tour trailer (if you're reading this in the feed or on email, you may need to click through to the post to watch the video.)

Humongo Nation pre-tour video 2010 from Humongo Nation on Vimeo.

Disclosures: I've been on the Plaid/Humongo blogger outreach list for several years, which means Darryl and team have outfitted me with a few free t-shirts (including one my fiancee keeps "losing" because she finds the bright orange color a bit too over-the-top), lapel pins and air fresheners. Also, the consultancy formerly known as crayon worked with the agency formerly known as Plaid on some programs for the video chat service still known as ooVoo. Also also, in a past life I worked with a couple of Source Marketing's key executives but that's neither here nor there (but hello to Rich and Mark, regardless).


July 12th, 2010

A nation so Humongo it’s gotta be micro

  P1030729

Imagine you work for a small digital shop (one among hundreds, no doubt) and you want to attract attention and demonstrate that you've got the social media chops to stand apart from the pack. What would you do? Roll out the obligatory social media tactics -- like us on Facebook, follow us on Twitter, find us on Foursquare? Put a couple of "we get social too" pages in your creds deck and slap a "share this" icon into the footer of your agency site?

Or pile your team into a Ford Flex and drive 'em around the United States to meet with some of the most creative and interesting people in media, marketing, business and technology?

If your answer sounded more like the former, then you're probably -- well -- you (and that's OK; there's nothing wrong with being you). But if your answer sounded more like the latter, then you're probably Darryl Ohrt.

Darryl is founder of the Connecticut-based interactive agency Humongo (formerly Plaid, recently renamed following its acquisition by Source Marketing), and for four summers-running has been taking his show on the road -- literally -- for Humongo Nation: a rolling real-world demonstration of social media in action. When so many agencies are talking (and only talking) big about social, Humongo has taken a decidedly different approach by putting their media where their mouths are. With just one small idea that any agency might have come up with (but didn't), they have created a proof-is-in-the-pudding showcase of the current batch of social media technologies, a demonstration of their own chops at putting the tools to work in compelling and relevant ways, and a non-traditional forum for earning the attention of not only raving geek Humongo fans (yes, they're out there and they've got the t-shirts to prove it) but also innovative companies that might be interested in securing the services of a shop like Humongo.

This year's Humongo Nation kicks-off on July 19th and takes the team on a 10-day trip down the east coast, from Maine to Miami. Along the way, they'll be hanging out with cool people and visiting with companies as diverse as Wingate by Wyndham, Paul Deen Enterprises, NASCAR and the Miami Heat. As in past years, the whole thing will be streamed live from a pair of in-car video cameras, live tweeted and blogged. New for this year, you can also track the tour's progress as the crew checks in on Foursquare along the way.

So be sure to tune into the Humongo Nation dashboard starting on the 19th to live variously through the wonder of the interwebz. But most of all -- and this is the personal plea part -- I hope you'll make super-sure to tune in at noon on July 21st when I'll be meeting up with the Humongo team when they visit New York City.

We'll be hanging out at the Doughnut Plant (doughnuts for lunch? it's only fitting if you've eaten your Brand Flakes for Breakfast) and talking about microMARKETING and whatever else strikes our fancy. In fact, if you're planning to be in NYC on the 21st feel free to swing by the Doughnut Plant, grab a glazed, and say hey.

In the meantime, for more details on what Humongo Nation is all about, check out the pre-tour trailer (if you're reading this in the feed or on email, you may need to click through to the post to watch the video.)

Humongo Nation pre-tour video 2010 from Humongo Nation on Vimeo.

Disclosures: I've been on the Plaid/Humongo blogger outreach list for several years, which means Darryl and team have outfitted me with a few free t-shirts (including one my fiancee keeps "losing" because she finds the bright orange color a bit too over-the-top), lapel pins and air fresheners. Also, the consultancy formerly known as crayon worked with the agency formerly known as Plaid on some programs for the video chat service still known as ooVoo. Also also, in a past life I worked with a couple of Source Marketing's key executives but that's neither here nor there (but hello to Rich and Mark, regardless).


May 5th, 2010

You really really like me.

  Thumbs_up_you_like_this_bumper_sticker-p128096592726024722trl0_400

Like lots of publishers, I'm testing out Facebook's new open graph take on the social web. You can now "like" this blog by clicking the button near the top of the middle column. From what I've gleaned, you're not joining another Facebook Page; simply showing your support, staying connected by letting the blog push updates to your feed, and making it even easier to share posts you like with just one click that sends links scuttling off into your live stream. I hope you'll like me even better now. ;-)

While we're on the subject of staying connected -- be sure to get all the latest book updates by following the new microMARKETING profile on Twitter (@micromktg) and joining the microMARKETING fan community on Facebook. Both hubs are in their infancy, but I'm planning everything from up-to-the-minute book news to special promotions just for followers and fans.

Join up for good stuff.

April 16th, 2010

Sell your car like a pro(sumer)

Stk-logo Confession: I've never bought or sold a used car. Sure, I've traded in a car or two at a local dealership but
I've never had the time, patience or inclination to deal with auto listings (online or offline) as a seller or a buyer. But I know plenty of people have and I'm always interested in the ways companies empower people to do old things in better new ways by offering tools and technologies that improve on traditional means, especially in simple ways.

The folks at used car bible Kelley Blue Book - the gold, umm I mean blue, standard for what that old clunker is really worth - have come up with a way to tap into social and mobile to make it easier for regular people to sell their used cars without coming across like (well) used car dealers. Their new Seller's Toolkit provides sellers with a set of easy-to-use tools that make it simple for anyone looking to unload a car to advertise their vehicle across the social web -- from Craig's List to Facebook to Twitter to their own blogs -- and any interested in learning more to get real-time value info with a click or a call.

Social media is pervasive and I don't know many people who don't carry mobile phones complete with data plans and (increasingly) the ability to run apps.With Seller's Toolkit it seems KBB understands that its better for everyone -- the buyer, the seller and KBB itself -- if regular people had the tools to sell cars like the pros.

So what exactly is it and what does it let you do?

First, if you're gonna sell a car you're gonna need a window sticker. KBB let's you create a printable page to tack up in your car but (this is the cool part) it includes instructions and the mechanisms to let interested buyers get the current KBB value (something KBB calls LiveValue) with your mobile via text, voice or QR code. It's a nice modern take on the FOR SALE sign.

 LiveValue

The kit also lets you build out a "digital window sticker" for your blog, site or social network profiles -- essentially a nice widget that allows one-click sharing across your online presences. If you've uploaded images for your listing, those images are presented dynamically so they're always the latest greatest shots of your car. And of course the KBB value is always current too via LiveValue.

 Seller's+Toolkit+Widget

Next, since so many of us use Facebook as a primary social network, the tool lets sellers quickly and easily turn their listing into a custom tab that they can add to their profile to let all their friends know that their love mobile is available for purchase. Personally, I've seen friends posting 'car for sale' and even 'house for sale' notices to their walls - this take that to the next level and provides potential buyers with a nice, clean tab that offers all the necessary info.

 Seller's+Toolkit+Facebook

And finally, the KBB Seller's Toolkit even takes care of the tiny details like automatically generating Twitter and status update-friendly bit,ly shortened URLs that link buyers directly to Kelley Blue Book pricing reports for the appropriate make, model and year.

You can learn more or try it out for yourself at Kelley Blue Book. But obviously, I'm not an automotive blogger so I'm not here to sell you on the tool itself. Instead, think about why something like this makes so much sense -- it is consistent with KBB"s brand, modernizes their value proposition by taking advantage of common social and mobile technologies, and keeps the interests of its core consumers (both buyers and sellers) squarely in its sites. It's not gimmicky or flashy; instead it answers some simple business questions:

  • How can we add more value in what we already do well?
  • How can we make customers' lives easier?
  • Is there a way technology and tools can empower both our company and our customers to do more, get more and transact more easily (and on their own terms)?
How might you apply some of these same principles to your company's social and mobile initiatives?


March 23rd, 2010

It’s like birthing an elephant… only wordier.

OK. It hasn't quite been 22 months but it sure feels like it. Last week I finally submitted the complete microMARKETING manuscript to McGraw-Hill -- all 56,000 or so words of it. Somehow -- despite a consistently crushing workload, an acquisition, lots of travel, more than a few missed deadlines, a few bouts of writer's block and at least one conversation in which I attempted to convince my agent to return my advance -- the hardest part of writing the book is done.

What started out as a bunch of colored stickies posted to an apartment wall, as I mapped out the outline for my original proposal (note: the outline and the final book don't particularly resemble one another)...

 Micromarketing-outline-verdino

...is now a pretty impressive (if I don't say so myself, although to be clear I mean the pile of pages is impressive; I'm in no position to judge the content itself) stack of white pages with a whole mess of black type on 'em...

 Micromarketing-verdino-complete

Of course my work isn't done. I'm still dealing with the not-so-minor nuisance of securing permissions from the folks I interviewed for the book, deciding who I'll try to chase down for jacket blurbs, am awaiting the next iteration of the manuscript for another round of edits, and am beginning to think about how we should market (micromarket of course) this bad boy.

Oh -- and tomorrow I hop a plane for Nashville where, on Thursday morning, I'll be presenting at the Custom Content Conference. This will be my first speech based in part of some of the ideas in the book (not all of the ideas, but a handful of thoughts about microcontent and what it means for publishers, marketers and marketers who think like publishers). Attendees will leave the room with the first bit o' marketing collateral promoting the book (you can peep it here: Download LLP5510 Verdino Flyer) -- and off we go.

microMARKETING is currently slated for an August release date but if you're interested in pre-ordering a copy or two or ten, you can hop on over to Amazon, Barnes & Noble or Borders.


March 2nd, 2010

Catch #socialmedia #sm49 on-demand

 Hashtag-social-media

Earlier today, I moderated a lively hour-long tweetchat for #socialmedia.Nearly 400 twitterati participated as we debated the promise of and problems with marketers' focus on the next big thing.

If you missed the live event, you can catch the chatlog on the #socialmedia site.


January 27th, 2010

The social media deadzone: why only tools focus on tools

 Web2_oob

This morning I happened across the above graphic in an older Center Networks post and it triggered a quick thought on a familiar theme.

I have often chided marketers for focusing too much on specific tools, platforms, sites and shiny objects. You know what I'm talking about. Your boss meanders into your office and casually asks you about some sexy social media thang that they saw mentioned in this morning's Wall Street Journal or the latest issue of BloombergWeek. Or your agency arrives to present -- iPhones, Androids and tablets in hand -- and they're all atwitter with talk about some cool thing that every marketers must do this year: mobile, social, mobile social, augmented reality, QR codes, skywriting, ironic-retro slam dance marketing or whatever.

But it's often even worse than that: the directive to innovate comes not within the context of some larger, perhaps more sustainable trend (we need to think about what the emergence of a realtime web will mean for how we connect with customers) but within the lack-of-context of some specific tool (Mike from product management says he wants a million Twitter followers by Thursday.)

Two weeks later, you have a program in market. Three weeks after that, the one trick pony on which you've placed your bets is headed to the glue factory -- they've been bought and rolled into something else, they've changed their business model, they're out of business. Two weeks after that, you're embarrassed to have your Second Life avatar name on your business card.

Sound even vaguely familiar?

So back to the image at the top of the post. We've all seen those swanky Web 2.0 logo collages. I've used one in a post or two on this blog. Hey, I've even seen one big digital agency (not naming names) throw an animated version in a PowerPoint to impress a client with how tuned-into social media they are (um, yeah). As you can probably tell, the version above is a bit different.

In May 2009, blogger and Guardian reporter Meg Pickard took one of the original logo collages from 2006 and marked it up to highlight the companies that had been acquired (see the minty fresh green kisses) and those that have bit the dust (note the lovely lavender hugs) to give a sense of how much this rapidly evolving space can -- and has -- changed in just a few short years. Now, acquisition isn't necessarily a bad thing (YouTube, Blogger, last.fm are still doing just fine) but bouncing your final round of payroll checks certainly is. And although I'm too lazy (did I say lazy, I meant busy busy busy) to do the work, I suspect a 2010 version would have plenty more lavendar Xs on it. Of course, it would also have a host of new logos that our ancient ancestors had never seen way back in 2006.

Why do I like Meg's interpretation of the logo collage so much? Because it is a clear visual reminder that the tools themselves don't matter and that putting emphasis on of-the-moment buzzy media darlings may be fun but might not get you very far.

If you're a marketer, odds are good you've placed some bad bets over the past couple of years -- maybe you were rock-solid-sure that Revver (remember them? no? hmmm...) would be the video platform of choice for generations to come, only to lose the community of branded content watchers you'd amassed over there when YouTube drove them into the dirt. Perhaps your friendly neighborhood social media guru convinced you that Plurk or Jaiku was the right microblogging platform for your company because that Twitter thing was 'so last year'. Maybe you spent a couple of years of your life at a web start-up that never quite made it to the next round (I know I did) or worked for a company headquartered in Second Life. :-)   

Making mistakes is not only natural but necessary. We don't have the luxury of waiting for this whole social media thing to shake out. We need to innovate. We need to have a sense (clear or otherwise) of where we think media and marketing might be headed next. We need to move forward because we can't go back to the bad-old-days of spray and pray interruption advertising. But motivation matters more than innovation.

We have an obligation (to ourselves, if to nobody else) to exercise a bit of restraint when it comes to chasing shiny objects. Our current crop of objects are shiny enough and most marketers haven't figured out how to make the most of them (pimp). 

We need to stay focused on what matters for our businesses: meeting objectives and beating goals (not to mention serving customers better than ever before) by using the right combination of approaches. We need to put strategy first (pimping again.)

And when we do place bets on new tools, we need to do so with one eye focused on lessons learned. For example, a marked up collage for 2015 just might show Facebook or Twitter logos behind Xs or Os. Future Us might be embarrassed by how excited Current Us were about Foursquare or Gowalla when we see them labeled as dead. But if, rather than getting hyped up on the tools themselves, we went into each experiment focused on:

(1) what will this allow us to accomplish today -- real objectives people, not dopey crap like 'get a million fans or followers', or even dopier crap like 'check off that geolocation box on our innovation checklist' -- and...

(2) what lessons will we take away from this for tomorrow -- will we know more about how to foster community, will we better understand our customers and what they expect out of their relationship with our company, will we have established any baseline practices for realtime engagement or right-time-right-place delivery of information...

then at least we will have achieved something...

At least that's what I think... How about you?

Drop a comment. Or if you'd rather discuss it with me live, tune in for a free Powered webinar tomorrow (January 28th, 2010 at 2pm Central) where I'll talk about the importance of putting strategy before tactics and some of my colleagues will discuss their takes on what 2010 holds in store for marketers (P-to-the-power-of-IMP).


October 20th, 2009

What if the future of technology is more sand than silicon?

 This is just flat-out smart and cool.


DologoThe Institute for the Future teamed up with Sun Microsytems and Boing Boing to host The Digital Open, a tech expo for teens under the age of 17. Last week they announced a series of winning projects, one of which caught my eye -- not because it made use of amazing, forward-looking technology, but because it ostensibly uses no technology at all...

Actually, that's not quite true. Let me explain.

The project, developed by a 17-year-old girl named Alexis McAdams, is called "DiorActive" and essentially takes the big world  issues -- political, social, cultural, economic, environmental, etc -- that we all hear about (in the abstract) through the constant barrage of information available at our fingertips every day and brings them to life in a tactical, experiential way at a human scale. How? By portraying them live in the real, physical world, reenactment style or interactive diorama style.

You can learn more about the project and its inspiration in Alexis's own words  (video):

So of course technology plays a role -- the real world experiences are informed by all of the online and media information available to DiorActive "builders" as they research the issues they'll bring to life. But the idea of using technology simply as a conduit to bridge a world-scale issue that we hear about to a human-scale physical experience that hammers the issue home in a meaningful, personal way is brilliant. And I think that it also speaks to an interesting blur between the digital, virtual and physical and provides a firm reminder that even for a generation that was "born digital," real world connections matter most of all.

As marketers, we intuitively (if not through hard and fast data) understand that online activities ranging from traditional digital advertising to web-based research and social media word-of-mouth translate into real world behaviors. As social computing evolves and becomes increasingly mobile -- and increasingly blurs the distinction between online connections and real world friendships -- the distinction between the digital and physical worlds will become less, well, distinct. And as we geek out over shiny objects that tap technology to enhance the physical world, it's good to remember that it flows the other way too -- that real world experiences can, do and will absolutely serve to enhance the digital (think about even the humble tweetup...)

I love the way Alexis's DiorActive project reminds old people like me, "hey, while you guys talk about where this might all be going, some of us are already there..."

I'd love to hear your thoughts. What do you think?


September 1st, 2009

Win an insider’s view of Living in HD and some great gear too


The days, nights and weekends have been super-busy for those of us working at crayon -- just one of several reasons you've seen fewer scintillating blog posts than you've come to expect 'round these parts. So in this post, I'll kill two birds with one stone and tell you about a cool new program we just launched for Panasonic that we've dubbed LiHD Insider.

But first a little background...

I've written before about our work on Panasonic's Living in HD community and some of the ways we've involved social media influencers in the program. If there are common threads running through the work we've done with Panasonic they are as follows:

  1. Demonstration Beats Communication Every Time: Put products directly into the hands of real families as a means of demonstrating just how much impact new Panasonic HD technologies can have on how real people spend their time and make memories, but also to gain better insights into what consumers want and how they use consumer electronics in their everyday lives.
  2. A Brand Can Serve as a Catalyst to Bring Together Likeminded People: This is what the LiHD community is all about -- connecting people to people around a passion point and giving them access to information, inspiration and ideas to fuel that passion.
  3. A Program that is Inherently Social Should Engage Consumers Directly Through Social Marketing: Whether you're a member of the Living in HD community or not, you can also find LiHD, its people and its content throughout the social web in places like Twitter, Facebook and YouTube. Blogger outreach and influencer/enthusiast engagement have been standard operating procedure since we started working with Panasonic way back in early 2008.

And so these three threads tie together in our latest promotion: a contest to find the next LiHD Insider.

Who and what is an LiHD Insider, you ask? An LiHD Insider is a content creator and social media maven -- someone who blogs, vlogs or podcasts and loves to connect with interesting people online -- who'd like a chance to get a full suite of Panasonic HD gear and a peek at the newest coolest products before they're available to the general public. You'll also get a Lumix G1 (I love my G1) to give away to one member of your own audience so he or she can get a taste of the HD life too. Nice...

If you fit the bill (and I'm sure some of you do), you can visit LiHD to get all the details and enter the contest -- but why not take a few moments to hear all about it straight from the horse's mouth.  Or at least straight from the mouth of a guy standing in front of a huge photo of a horse: one of our current LiHD Insiders, the popular video blogger Steve Garfield.

[Click through for the video if you can't see it in your email or feed reader.]

So LiHD Insider isn't just a great way to find out what it's like to live in HD; it's also your chance to take your content creation to the next level. Sound cool?  Then you should enter to win -- it's easy to do, but you'll need to get your application in before October 6th.


July 21st, 2009

Mobile in the middle

While mobile still has a long way to go before it becomes a key channel for most marketers, it would be foolish not to keep an eye on new developments in mobility.

Although I don't write many posts about mobile on this blog, in the past couple of weeks on Verdino Bytes I blogged about two separate and very different mobile implementations.  Looking back at those posts now, I think they are even more interesting when viewed in tandem than they were individually. So I thought I'd take a second look at both technologies and provide some additional context.

On July 8th, I wrote about the incorporation of 2D barcode technology into this year's Sports Illustrated Swimsuit Issue. Black-and-white visual codes developed by a company called Jagtag appear alongside one of the photo spreads. Readers can use just about any camera-phone to shoot and send an image of the barcode to receive an MMS message containing a set of additional mobile-friendly model photos. Super simple in its execution, this implementation offers consumers, publishers and advertisers a practical way to extend old world media (in this case a magazine, but it would work equally well with newspapers and out-of-home) into the mobile channel via exclusive content and supplemental information.

Sport-illust

The following day, I happened across a company called TAT and posted a video demo of their Augmented ID offering. Augmented ID is a super-practical spin on shiny new augmented reality technology that, via your mobile phone's camera, "visualizes the digital identities of the people you meet in real life."  Let's say you're a social media geek who writes a blog and networks on Facebook, LinkedIn and Twitter.  You step away from your computer to attend a conference or tweetup where you meet lots of new people face-to-face. With Augmented ID, you point your camera-phone at one of your fellow attendees and, through the viewfinder, see his live image enhanced with a series of floating, interactive icons representing his online social media profiles. In the grand scheme, this blurs the increasingly narrow line between online and offline identities, and online and offline social networking. In the less-than-grand scheme, it allows us to avoid stick-on name tags and nerdy small talk like, "So, are you on Twitter?" 

See it in action (feed and email readers click through to the blog for the embedded video):

So now, I'll tell you why I find these two technologies interesting although, of course, I already tipped my hand in the title of the post.  The first offers an enhanced traditional media experience to the mobile device. The second extends the social media experience into the real world by way of the mobile device

I'm not going to pretend I have any clue about where this might be headed, but I'm intrigued by the notion of mobile as the glue that binds together our online and offline experiences.

Would love to hear your thoughts.